SLIC

IT Service Management & #8211;
Workflows, reporting, visibility.

360 ° view at your services.

Erfassung der technischen IT-Service-Daten  und der geschäftzbezogenen Daten, je Typ, Instanz, Messwert, Relevanz, Zeiten aus bereits vorhandenen Daten-Quellen 

Can be used as data sources

  • IT-Rohdatan (Netzwerk-, System-, Event Management etc. )
  • Business metrics
  • User-Experience Daten
  • User support tickets
  • PCAP Data - any protocol fields / metrics
  • uva.

Input

Processing

  • Bewertung der Daten gegen Profile ( zB. Verfügbarkeit, Performance)
  • Erstellung von Incidents, wenn kritische Werte erkannt werden
  • Comparison of incidents against configured service times
  • Organization changes data in service, business and technology structures. That enables different Perspectives on a service that has this service too evaluate differently – eine SLA Sicht auf einen Service anders als eine Betriebs-Sicht – oder Business-Perspektive
  • Prioritization of the data depending on metrics and elements 
  • Service Strukturen – werden im Ganzen und in ihren Sub-Strukturen einzeln bewertet. So kann ein Service-Wert für den gesamten It-Betrieb, einzelne Services – und deren Elemente erstellt werden.

 

 

SLIC stell die ermittelten KPIs realtime je nach Service in unterschiedlichen Views dar – die es ermöglichen zu erkennen:

  • Service status in deren KPIs – je nach Business-Perspektive,
  • critical success factors (CSF) for KPIs aggregated
  • Representation of the critical technologies, their elements
  • and you Impact of elements and technologies both on each other (how does the network affect application performance) and on the end view (e.g. business, SLA, user experience)

output

Functions

  • Slic combines all service-relevant technologies and key figures under one system
  • Import technology data, monitoring data from other systems, APM, NPM, security, business, production data and combine them with one another
  • Deviations from & #8222; target & #8220; or & #8222; normal & #8220; detect
  • Recognize the impact of the deviations from all areas on each other and on the final service status
  • Views and reports for all levels & #8211; Technical departments,
    Business departments, industrial manufacturing, ecommerce,
    End service customers, C management

advantages

  • High transparency of the status of business and IT
  • Clear allocation of the interdependence of technologies and business
  • Significant reduction in downtimes through faster detection of cause & #8211; effect
  • Significant reduction in incidents & #8211; through precise optimization decisions

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