SLIC
IT Service Management & #8211;
Workflows, reporting, visibility.
360 ° view at your services.
Erfassung der technischen IT-Service-Daten und der geschäftzbezogenen Daten, je Typ, Instanz, Messwert, Relevanz, Zeiten aus bereits vorhandenen Daten-Quellen
Can be used as data sources
- IT-Rohdatan (Netzwerk-, System-, Event Management etc. )
- Business metrics
- User-Experience Daten
- User support tickets
- PCAP Data - any protocol fields / metrics
- uva.
Input
Processing
- Bewertung der Daten gegen Profile ( zB. Verfügbarkeit, Performance)
- Erstellung von Incidents, wenn kritische Werte erkannt werden
- Comparison of incidents against configured service times
- Organization changes data in service, business and technology structures. That enables different Perspectives on a service that has this service too evaluate differently – eine SLA Sicht auf einen Service anders als eine Betriebs-Sicht – oder Business-Perspektive
- Prioritization of the data depending on metrics and elements
- Service Strukturen – werden im Ganzen und in ihren Sub-Strukturen einzeln bewertet. So kann ein Service-Wert für den gesamten It-Betrieb, einzelne Services – und deren Elemente erstellt werden.
SLIC stell die ermittelten KPIs realtime je nach Service in unterschiedlichen Views dar – die es ermöglichen zu erkennen:
- Service status in deren KPIs – je nach Business-Perspektive,
- critical success factors (CSF) for KPIs aggregated
- Representation of the critical technologies, their elements
- and you Impact of elements and technologies both on each other (how does the network affect application performance) and on the end view (e.g. business, SLA, user experience)
output
Functions
- Slic combines all service-relevant technologies and key figures under one system
- Import technology data, monitoring data from other systems, APM, NPM, security, business, production data and combine them with one another
- Deviations from & #8222; target & #8220; or & #8222; normal & #8220; detect
- Recognize the impact of the deviations from all areas on each other and on the final service status
- Views and reports for all levels & #8211; Technical departments,
Business departments, industrial manufacturing, ecommerce,
End service customers, C management
advantages
- High transparency of the status of business and IT
- Clear allocation of the interdependence of technologies and business
- Significant reduction in downtimes through faster detection of cause & #8211; effect
- Significant reduction in incidents & #8211; through precise optimization decisions
