{"id":212853,"date":"2020-08-16T23:40:08","date_gmt":"2020-08-16T21:40:08","guid":{"rendered":"https:\/\/www.interviewns.de\/wordpress\/?page_id=212853"},"modified":"2021-08-10T12:31:31","modified_gmt":"2021-08-10T10:31:31","slug":"sla-reporting","status":"publish","type":"page","link":"https:\/\/www.interviewns.de\/en_us\/loesungen\/sla-reporting\/","title":{"rendered":"SLA Reporting"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/www.interviewns.de\/wp-content\/uploads\/2021\/06\/sla-reportingBG.png&#8221; background_position=&#8221;top_center&#8221; max_width=&#8221;1600px&#8221; max_width_phone=&#8221;124%&#8221; max_width_last_edited=&#8221;off|phone&#8221; module_alignment=&#8221;center&#8221; locked=&#8221;off&#8221;][et_pb_row use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;80px||||false|false&#8221; locked=&#8221;off&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Poppins|700|||||||&#8221; text_text_color=&#8221;#eeeeee&#8221; text_font_size=&#8221;17px&#8221; header_font=&#8221;Poppins|700|||||||&#8221; header_text_align=&#8221;left&#8221; header_text_color=&#8221;#142531&#8243; header_font_size=&#8221;75px&#8221; header_3_font=&#8221;Poppins|700|||||||&#8221; header_3_text_align=&#8221;left&#8221; header_3_text_color=&#8221;#142531&#8243; header_3_font_size=&#8221;65px&#8221; header_4_font=&#8221;Poppins|700|||||||&#8221; header_4_text_color=&#8221;#184f77&#8243; background_enable_image=&#8221;off&#8221; background_size=&#8221;contain&#8221; background_position=&#8221;top_center&#8221; custom_margin_tablet=&#8221;|||0px|false|false&#8221; custom_margin_phone=&#8221;|||0px|false|false&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; custom_padding_phone=&#8221;20px|80px|20px|57px|false|false&#8221; custom_padding_last_edited=&#8221;off|desktop&#8221; hover_enabled=&#8221;0&#8243; text_font_size_tablet=&#8221;16px&#8221; text_font_size_phone=&#8221;&#8221; text_font_size_last_edited=&#8221;on|desktop&#8221; header_font_size_tablet=&#8221;55px&#8221; header_font_size_phone=&#8221;45px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; header_line_height_phone=&#8221;1em&#8221; header_line_height_last_edited=&#8221;off|desktop&#8221; header_3_font_size_tablet=&#8221;60px&#8221; header_3_font_size_phone=&#8221;45px&#8221; header_3_font_size_last_edited=&#8221;on|phone&#8221;]<\/p>\n<h1>KPIs f\u00fcr IT-Services Reporting<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;10px|||||&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221; header_3_font=&#8221;Poppins|700|||||||&#8221; header_3_text_color=&#8221;#142737&#8243; header_3_font_size=&#8221;45px&#8221; locked=&#8221;off&#8221;]<\/p>\n<p><strong>Hohe Komplexitit\u00e4t &#8211; <\/strong>IT-Services bestehen aus einer Vielzahl von Elementen, Komponenten und Technologien, die wiederum von unterschiedlichen Tools bewertet werden.<\/p>\n<p>Dadurch entstehen isolierte Bewertungs-Sichten. Werden diese unterschiedlichen Sichten nicht zusammen gef\u00fchrt, ist die Beziehung und der Impakt zwischen diesen Technologien nicht \u00a0erkennbar.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221;][et_pb_image src=&#8221;https:\/\/www.interviewns.de\/wp-content\/uploads\/2021\/06\/SLIC_Services.png&#8221; title_text=&#8221;SLIC_Services&#8221; _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#000000&#8243;]<\/p>\n<p>SLIC importiert die Daten service-bezogen aus vielen vorhandenen Monitor-Systemen (z.B. Network, System , Security, Application, UX, PCAP).<\/p>\n<p>So wie ein Service aus vielen voneinander abh\u00e4ngigen Sub-Diensten besteht &#8211; werden auch die Parameter diese Sub-Dienste importiert, errechnet und aggregiert.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;101px||||false|false&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221; header_font_size=&#8221;33px&#8221;]<\/p>\n<h1><strong>Verf\u00fcgbarkeit &amp; Performance im BSC Dashboard<\/strong><\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||||false|false&#8221; custom_padding_tablet=&#8221;79px||||false|false&#8221; custom_padding_phone=&#8221;35px||||false|false&#8221; locked=&#8221;off&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221; header_3_font=&#8221;Poppins|700|||||||&#8221; header_3_text_color=&#8221;#142737&#8243; header_3_font_size=&#8221;45px&#8221; custom_padding=&#8221;||1px|||&#8221;]<\/p>\n<p>H\u00e4ufig werden SLAs auf Verf\u00fcgbarkeit und Performance bezogen. Diese kritische Erfolgs-Faktoren \u00a0werden oft nicht vom Monitoring geliefert, \u00a0sondern m\u00fcssen durch Interpretation der Rohdaten erzeugt werden.<\/p>\n<p>SLIC kann die Roh-Daten aus vielen verschiedenen Monitoring-Systemen importieren und \u00fcber \u00a0Data-Adapter die BSC-Metriken errechnen.<\/p>\n<p>Diese Daten werden in SLIC bewertet, auf Anomalie untersucht und gegen eine Logik verglichen &#8211; kritische Werte als Incidents markiert.<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221;][et_pb_image src=&#8221;https:\/\/www.interviewns.de\/wp-content\/uploads\/2021\/06\/SLIC-Servie-Status-.png&#8221; title_text=&#8221;SLIC Servie Status&#8221; _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221; min_height=&#8221;371px&#8221; custom_margin=&#8221;4px|auto||auto||&#8221; custom_padding=&#8221;50px||||false|false&#8221; custom_padding_tablet=&#8221;192px||||false|false&#8221; custom_padding_phone=&#8221;130px||||false|false&#8221; locked=&#8221;off&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221;][et_pb_image src=&#8221;https:\/\/www.interviewns.de\/wp-content\/uploads\/2021\/06\/SLIC_incTimeLine.png&#8221; title_text=&#8221;SLIC_incTimeLine&#8221; _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221; header_3_font=&#8221;Poppins|700|||||||&#8221; header_3_text_color=&#8221;#142737&#8243; header_3_font_size=&#8221;33px&#8221;]<\/p>\n<h3>Service-orientierte Dashboards mit klaren Workflows<\/h3>\n<p>Die Daten werden nach Import und KPI Berechnung in Dashboards dargestellt:<\/p>\n<ul>\n<li style=\"padding-bottom: 15px;\">aggregierte Statuswerte f\u00fcr Services und Ihre Technologien<\/li>\n<li>Darstellung der Abh\u00e4ngigkeiten zwischen Technologien<\/li>\n<li>Technologien und Ihre Parameter<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;3_5,2_5&#8243; _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;100px||7px||false|false&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Poppins|700|||||||&#8221; text_text_color=&#8221;#eeeeee&#8221; text_font_size=&#8221;17px&#8221; header_font=&#8221;Poppins|700|||||||&#8221; header_text_align=&#8221;left&#8221; header_text_color=&#8221;#142531&#8243; header_font_size=&#8221;75px&#8221; header_3_font=&#8221;Poppins|700|||||||&#8221; header_3_text_align=&#8221;left&#8221; header_3_text_color=&#8221;#142531&#8243; header_3_font_size=&#8221;33px&#8221; header_4_font=&#8221;Poppins|700|||||||&#8221; header_4_text_color=&#8221;#184f77&#8243; background_enable_image=&#8221;off&#8221; background_size=&#8221;contain&#8221; background_position=&#8221;top_center&#8221; custom_margin_tablet=&#8221;|||0px|false|false&#8221; custom_margin_phone=&#8221;|||0px|false|false&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; custom_padding_phone=&#8221;20px|80px|20px|57px|false|false&#8221; custom_padding_last_edited=&#8221;off|desktop&#8221; text_font_size_tablet=&#8221;16px&#8221; text_font_size_phone=&#8221;&#8221; text_font_size_last_edited=&#8221;on|desktop&#8221; header_font_size_tablet=&#8221;55px&#8221; header_font_size_phone=&#8221;45px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; header_line_height_phone=&#8221;1em&#8221; header_line_height_last_edited=&#8221;off|desktop&#8221; header_3_font_size_tablet=&#8221;60px&#8221; header_3_font_size_phone=&#8221;45px&#8221; header_3_font_size_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221;]<\/p>\n<h3>Service Level Reports<\/h3>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221;][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px|||||&#8221; locked=&#8221;off&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221; header_3_font=&#8221;Poppins|700|||||||&#8221; header_3_text_color=&#8221;#142737&#8243; header_3_font_size=&#8221;45px&#8221; locked=&#8221;off&#8221;]<\/p>\n<p>SLIC kann unterschiedliche Daten aus unterschiedlichen Quellen importieren, korreliieren und aus dieser Integration mehrere Visibilit\u00e4ts-Ebenen erzeugen &#8211; wie z.B.<\/p>\n<ul>\n<li>Network Data aus Monitoring\u00a0<\/li>\n<li>APM Data aus Log files\u00a0<\/li>\n<li>synthetische Tests von Anwendungen<\/li>\n<li>Network Packet Data aus PCAP Files \u00a0<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221; header_3_font=&#8221;Poppins|700|||||||&#8221; header_3_text_color=&#8221;#142737&#8243; header_3_font_size=&#8221;45px&#8221; locked=&#8221;off&#8221;]<\/p>\n<p><strong>Service Levels<\/strong> k\u00f6nnen auf einzelne Elemente oder auf Gruppen, die einen Service darstellen, definiert werden. Dabei kann jedes einzelne Element individuell konfiguriert werden.\u00a0<\/p>\n<p><strong>Wartungszeiten &#8211;<\/strong> SLIC kann individuelle Betriebs- und Wartungszeiten und au\u00dferplanm\u00e4\u00dfigen Off-Zeiten ber\u00fccksichtigen und in den SLA Reports ber\u00fccksichtigen.\u00a0<\/p>\n<p><strong>Kommentar-Funktionen<\/strong> innerhalb der Reports und Dashboards erm\u00f6glichen, Ausf\u00e4lle oder Abweichungen in den Reports zu kommentieren und sichtbar zu machen.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;240px||||false|false&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221;][et_pb_image src=&#8221;https:\/\/www.interviewns.de\/wp-content\/uploads\/2021\/06\/neu-1.png&#8221; title_text=&#8221;neu 1&#8243; _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#000000&#8243; header_font=&#8221;Poppins|700|||||||&#8221; header_font_size=&#8221;48px&#8221;]<\/p>\n<h1>All in one &#8211; 360\u00b0<\/h1>\n<h4><strong>-unterschiedliche Sichten auf die selben Daten ?<\/strong><\/h4>\n<p>Ein Service kann aus Sicht der Anwender, der Dienstleister, der Kapazit\u00e4ten oder wirtschaftlichen Aspekten v\u00f6llig unterschiedlich bewertet werden.<\/p>\n<p>Eine reine SLA Sicht zeigt nicht die Betriebs-Sicht, die Verf\u00fcgbarkeit zeigt nicht die Kundenzufriedenheit. F\u00fcr all diese unterschiedlichen Pespekten k\u00f6nne die jeweils spezifischen Daten aggregiert und in einem dynamischen Realtime- 360\u00b0View aggregiert werden.<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;176px||90px||false|false&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;60px||90px||false|false&#8221; locked=&#8221;off&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;Poppins|700|||||||&#8221; header_text_color=&#8221;#142531&#8243; header_font_size=&#8221;80px&#8221; header_line_height=&#8221;1.1em&#8221; header_3_font=&#8221;Poppins|700|||||||&#8221; header_3_text_align=&#8221;center&#8221; header_3_text_color=&#8221;#142531&#8243; header_3_font_size=&#8221;30px&#8221; header_3_line_height=&#8221;1.8em&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; header_font_size_tablet=&#8221;55px&#8221; header_font_size_phone=&#8221;&#8221; header_font_size_last_edited=&#8221;on|tablet&#8221; header_line_height_phone=&#8221;1em&#8221; header_line_height_last_edited=&#8221;off|desktop&#8221; header_3_font_size_tablet=&#8221;30px&#8221; header_3_font_size_phone=&#8221;20px&#8221; header_3_font_size_last_edited=&#8221;on|phone&#8221;]<\/p>\n<h3>SLIC kann die vorhandenen Funktionen einer bestehenden Monitoring-L\u00f6sung deutlich erweitern und die Informationen auch f\u00fcr das Service-Management sichtbar machen.<\/h3>\n<p>[\/et_pb_text][et_pb_code _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221;][\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>KPIs f\u00fcr IT-Services Reporting Hohe Komplexitit\u00e4t &#8211; IT-Services bestehen aus einer Vielzahl von Elementen, Komponenten und Technologien, die wiederum von unterschiedlichen Tools bewertet werden. Dadurch entstehen isolierte Bewertungs-Sichten. Werden diese unterschiedlichen Sichten nicht zusammen gef\u00fchrt, ist die Beziehung und der Impakt zwischen diesen Technologien nicht \u00a0erkennbar.SLIC importiert die Daten service-bezogen aus vielen vorhandenen Monitor-Systemen (z.B. [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":212848,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:paragraph -->\n<p>Dies ist eine Beispiel-Seite. Sie unterscheidet sich von Beitr\u00e4gen, da sie stets an derselben Stelle bleibt und (bei den meisten Themes) in der Website-Navigation angezeigt wird. Die meisten starten mit einem Impressum, der Datenschutzerkl\u00e4rung oder einer \u201e\u00dcber&nbsp;uns\u201c-Seite, um sich potenziellen Besuchern der Website vorzustellen. Dort k\u00f6nnte zum Beispiel stehen:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:quote -->\n<blockquote class=\"wp-block-quote\"><p>Hallo! Tags\u00fcber arbeite ich als Fahrradkurier, nachts bin ich ein aufstrebender Schauspieler und dies hier ist meine Website. Ich lebe in Berlin, habe einen gro\u00dfen Hund namens Jack, mag Pi&#241;a Coladas, jedoch weniger (ohne Schirm) im Regen stehen gelassen zu werden.<\/p><\/blockquote>\n<!-- \/wp:quote -->\n\n<!-- wp:paragraph -->\n<p>...oder so etwas wie das hier:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:quote -->\n<blockquote class=\"wp-block-quote\"><p>Das Unternehmen XYZ wurde 1971 gegr\u00fcndet und versorgt die \u00d6ffentlichkeit seither mit qualitativ hochwertigen Produkten. An seinem Standort in einer kleinen Gro\u00dfstadt besch\u00e4ftigt der Betrieb \u00fcber 2.000 Menschen und unterst\u00fctzt die Stadtbewohner in vielfacher Hinsicht.<\/p><\/blockquote>\n<!-- \/wp:quote -->\n\n<!-- wp:paragraph -->\n<p>Als neuer WordPress-Benutzer sollten Sie <a href=\"https:\/\/www.interviewns.de\/wordpress\/wp-admin\/\">Ihr Dashboard<\/a> aufrufen, um diese Seite zu l\u00f6schen und neue Seiten und Beitr\u00e4ge f\u00fcr Ihre Website erstellen. 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