Products
SLIC interview
SLIC is a solution for service management and deals with the functions
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Multi-technology data import - Data is imported from existing monitoring solutions via API, database or CSV / JSON
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Recording of incidents, taking into account maintenance times, operating times
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automated SLA Reporting Creation using a variety of data sources
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workflows for correlation and reporting of cross-technology incidents
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OneView Aggregation of service-related technology, user experience and service level data in a central perspective

Value Proposition
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Technology, business key figures, user experience and service level in an automated view - management, customers, technology departments see the same service key figures.
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Immediate detection of dependencies in the event of service failures shortens the cause and shortens downtime
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manual effort for SLA reporting is eliminated
SharkMon
PCAP packet analysis and deep content monitoring
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Large number of individual PCAP TraceFiles in a continuous long-term view
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can create monitoring metrics using any protocol fields, and thus not only provide standard information from TCP or HTTP but also information via TLS, DSN, LDAP, SAP, Industrial Ethernet - or via proprietary applications.
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can be used in any scenarios, such as. VM, cloud - or in the data center, if for example. Capture appliances are used.
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Incidents are recognized from the analysis of incidents - assigns these to technical categories (application, network, connection) so that responsibilities can be identified quickly.
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can export incidents and use them as events in event management systems or SLIC.

advantage
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Use of the same technology for deep packet analysis and monitoring - based on Wireshark - no new tools / products, learning
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All protocols / fields from Wireshark can be used as monitor metrics
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Can be used in the cloud, on VM systems or in the data center by integrating capture appliances