IT Service Management –
Workflows, Reporting, Visibility.

360° View at your Services.

Highest Service Visibility

  • are there any problems ? – if network, server, business – or website visitor
  • all levels of technology – if cloud or datacenter, if industrial devices or or Wifi 
  • how critical elements effect each other – the firewall the bad user experience ?

What is unique about SLIC 

  • different data sources (network devices, firewall, capture Data, Google Data, Business data, actually any data … )
  • different data types ( API import, Netflow, pcap data, SNMP: sysAgents, CSV/Json. Log Files)
  • Data correlation 
  •   – router overload effecting application performance
  •   – user satisfaction affected by firewall delay
  •   – Cloud Services problems affecting webshop revenue 



SLIC does integrate in this view  data from 

  • Server performance 
  • firewall logs
  • routing protocols data 
  • pcap data for latency and packet loss
  • DNS  / NTP / VoIP Data – timing and status 
  • Website Cloudservice – timing and status 
  • Sysagents – ressources and load 

Collection of technology service and business-related data

possible  data sources:

  • Raw IT data (network, system, event management, etc.)
  • Business metrics
  • User experience data
  • User support tickets
  • PCAP Data – any protocol fields / metrics



  • Evaluation of data against service profiles
  • Create incidents when critical values are detected
  • Comparison of incidents against configured service times
  • Organization of data into service, business and technology structures.
  • This allows for different perspectives on a service that also evaluate that service differently – an SLA view of a service different from an operational view – or business perspective
  • Prioritizing  data  depending  on  metrics  and  elements
    Service structures – are assessed individually as a whole and in their sub-structures.
  • In this way, a service value can be created for the entire IT operation, individual services – and their elements.



the determined KPIs  – depending on service assignment

  • in different views – depending on the business perspective,
  • Critical success factors (CSF) aggregated for KPIs
  • Presentation of the critical technologies and their elements
  • impact of the elements and technologies both on each other
  • (how does the network influence the application performance) and on the end view (e.g. business, SLA, user experience)



  • Slic connects all service-relevant technologies and key figures under one system
  • Import and connect technology data, monitoring data from other systems, APM, NPM, security, business, production data
  • Detect deviations from the “target” or “normal”.
    Recognize the impact of deviations from all areas on each other and on the final service status
  • Views and reports for all levels –
  • technical departments, Business departments, industrial manufacturing, ecommerce,
    End-service customers, C management


  • High transparency of business and IT status
  • Clear allocation of the dependency between technologies and business
  • Significant reduction of downtimes through faster identification of cause and effect
  • Significant reduction of incidents – through precise optimization decisions


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